Between purchasing a product, making an online payment and door-to-door delivery, customers are often only ever exposed to human contact when the courier hands over the parcel. It is for this reason that online enterprises should focus on finding a courier company that is both reliable and friendly, as to not risk an unsatisfactory shopping experience.
Whether you’re selling clothing or health supplements, it is important to ensure that your products reach their new owner safely and in one piece. However, once you’ve packaged the items and handed them over to a courier, you cannot be sure about the condition in which they will arrive. When shopping online, customers are only ever exposed to human contact at the point of handover; before the handover takes place, customers are merely following prompts and instructions that assist in making a payment. While the overall shopping experience is what counts, customers will often judge an enterprise by the way in which the courier treats them and how he or she handles the parcel. If the courier is below par, ecommerce entrepreneurs can look forward to a negative review while above-standard couriers will result in a more pleasing review. If you’re looking to ensure that your customer’s goods arrive on time and in one piece, take a look at the following tips on how to find the right courier for your goods:
Good Service is a Priority
When searching for the perfect courier service, it is important to consider the type of service that they offer. Do they have positive reviews and are they recognised for their friendly service and efficient delivery? To ensure that you get your hands on honest reviews, be sure to take a look at the service’s social media pages – any negative reviews will immediately be seen and you will be able to make a decision based on customer reviews.
Variety is Key
If you’re considering a courier service that only delivers within 7 to 10 working days, you may be doing your online enterprise an injustice. It is important to search for a courier company that offers a number of different delivery options, from same-day-delivery to that of international delivery within 14 days. It is also important to ensure that your preferred courier company offers door-to-door deliveries.
Tracking is Non-negotiable
Even if your customers opt for same-day-delivery, it is important to ensure that your preferred service provider offers tracking on all parcels. Not only will this ensure that, in the event that the package goes missing, you will be able to assist your customer in retrieving the item but also that your customers are able to keep an eye on their purchases. When searching for a courier company, it is important to ensure that all packages receive tracking numbers.
Double Check Cost
It is important to remember that, before your customers are able to purchase their items, you will need to have a pre-arranged cost to company on all deliveries. This means that you will pay a set price for every purchase that is made while the consumer will pay an additional amount to ensure that the delivery costs are covered for both the courier and your enterprise. It is also important to take note of the cost of logistics – what happens if a parcel goes missing when the client has already paid for it? With this in mind, you will also need to discuss a small fee for insurance on all parcels handled by the courier services.
If you’ve managed to organise a reliable courier service but would like to review the reliability of your payment gateway, be sure to contact PayU today for a quote on online payment solutions that best suit your needs.